Your flower shop has its own rhythm. Your POS should, too.

See the relationship at a glance.

View the customer’s total transaction count alongside the account details you need while taking a delivery, pick-up or wire order. Spend less time piecing information together and more time on the conversation.

Understand the occasions that matter.

A visual chart displays their top five purchasing occasions by name and percentage. Spot patterns in what they buy and use that context to make more relevant suggestions for the order you’re taking.

Keep account preferences close at hand.

Check tax-exempt status, whether house-account charges are allowed, available discounts and other profile details. Give your team the context to handle each customer’s order with care.

Put purchase history into perspective.

Compare total sales for the current and previous year, review maximum and average purchase amounts, and see the last purchase amount and date—all within the Customer Sales Profile.

Turn insight into attentive service.

Bring a more informed, personal touch to every conversation. Whether you’re helping a familiar face or finding the right arrangement for their next occasion, IRIS puts useful customer context at your fingertips.

Know where the account stands.

Handling an order for a house-account customer? Switch to the Aging tab without leaving the order and quickly see how many days late their payments are. Put important account context within reach while you’re helping them.

See the detail behind the balance.

Review outstanding amounts across 30-, 60- and 90-day aging categories. A detailed view helps your team understand what’s due and how long it has been outstanding, rather than relying on a single balance alone.

Your customer settings. Your control.

View finance charges due according to the settings you configure in your customer profiles. Keep balances and applicable charges visible so you can make informed house-account decisions while maintaining a professional, personal customer experience.

Find the past order. Stay in the conversation.

Open the History tab with one click during an order to see all past orders on the customer’s account, right on the same screen. Answer questions about previous purchases without losing your place in the current sale.

Go beyond the order number.

Need to check what they sent to a previous recipient? Click the order number to open the full order details, including all product information. Help your customer recall the arrangement and choose what they’d like to send next.

Repeat a favorite with less re-entry.

Click Duplicate beside a past order to copy its products, recipient details, card message and delivery instructions. Use it as the starting point for a repeat order, then review the details and update the recipient or message for the new occasion.

Bring back just what you need.

Don’t need the whole sale? Open the past order using its order number and select individual products to add to the current sale. Reorder a favorite for the same recipient or someone new, with the flexibility to build the order your customer wants.

Style the words to suit the moment.

Offer up to 20 font styles, from handwritten-style scripts to plain text, plus colors and other formatting choices. Help your customer find the look that feels right for their delivery or pick-up order. Real-time spell checking helps catch clerical errors before the order is completed.

A few letters. A familiar message.

Create customizable shortcut acronyms that auto-complete the card message as you type—for example, HB for Happy Birthday. IRIS comes with pre-loaded default messages and shortcuts, so you have a starting point straight away. Edit them later to tailor the wording and shortcuts to your shop.

Let the message help identify the occasion.

With fully customizable occasion mapping, IRIS tracks the card message as you type and automatically assigns the occasion to the order. Set the mappings to fit your store, letting another important order detail take shape while you write the message.

A preferred date. A back-up plan.

Record the customer’s requested delivery or pick-up date and add a Flex Date as a back-up. Not sure someone will be there on the preferred day? Capture an alternative date while taking the sale, giving your customer another way to plan for the occasion.

Keep that flexibility in view.

Flex Dates are tracked in IRIS Order Manager, delivery routing and related tools, keeping the back-up date available where your team manages the order. Give customers the flexibility they need while keeping your shop’s order details organized.